Meet Penny: Our Virtual Assistant Imagine this: You’re enjoying a Sunday morning cup of coffee while you browse your emails from the week. You see one from Y Retirement and click to learn more on our website. As you browse, a few benefit questions pop into your head. You could type them into search but then you’d have to hunt for the answer. This is where Penny can help! Penny is our new virtual assistant – powered by AI – that provides 24/7 support, answering your general Y Retirement benefit questions in a matter of seconds! Need to know how to roll eligible retirement plans into the 403(b) Savings Plan? Ask Penny. Want to understand the importance of naming a beneficiary? Ask Penny. Not sure how to update your contact info? Ask Penny! Get started by clicking on the chat icon in the lower right hand corner of your screen. Note: For your security, do not give any of your personal or account information to Penny. She also cannot answer questions about your specific account – you’ll still need to talk to one of our skilled Pension Representatives for anything like that. Give them a call at 800-RET-YMCA (800-738-9622), Mon-Fri, 9:00 a.m. to 5:00 p.m. ET. June 2025