For nearly a century, the YMCA Retirement Fund has provided a safe way for YMCA professionals to plan for and secure their future. As we confront many challenges due to the Coronavirus pandemic, we want to assure our participants and retirees that we are committed to supporting you. We understand that you may have questions, and we are dedicated to providing the best possible service and resources to you. YOUR RETIREMENT SAVINGS ARE SECURE Although the global financial markets continue to experience volatility, your retirement savings are protected. Participant account balances are secure and have not decreased, and our retirees will continue to receive their monthly annuity payments on time. Our investment team strives to maintain a diversified portfolio and manages the assets of the Fund’s portfolio for the long term in order to withstand short-term market volatility. Throughout our nearly 100-year history, the Fund has persevered during good and bad economic times, including the Great Depression, two world wars, 9/11, and the Great Financial Crisis of 2008-2009. We are confident that the Fund will weather this storm. STAY CONNECTED We encourage you to log in to your online account and update your contact information to ensure you stay connected with the Fund. If your online account has a YMCA email address, we strongly recommend that you update it to your personal email address. Once you log in to your account, you can take care of many account-related tasks online, including: • View your account balances • Update your beneficiary • Change your contact information • View and print statements • Go paperless If you do not have an online account, you can create one at here. WE ARE HERE TO HELP In response to the pandemic, we have modified our customer service hours to ensure the safety and well-being of our employees. As a result, you may experience longer wait periods, and we appreciate your patience during this time. If you have any questions, you may contact the Customer Service Department via Live Chat or call us directly at 800-RET-YMCA (800-738-9622), Monday through Friday from 9:00am to 5:00pm ET. All of us at the Fund want you to know that serving YMCAs, our participants, and retirees is our top priority. We hope you and your loved ones are safe and well during this time.